Help and questions about OOTDBuy in the United Kingdom
Questions that come back on first orders. The delivery address uses a UK postcode. Northern Ireland is often another carrier product.
What OOTDBuy is, and which language it uses
Does OOTDBuy sell the goods on this site?
No. OOTDBuy is a purchasing agent: it buys from Chinese third-party shops in your name, photographs the parcel in its warehouse, then you book an international SKU. ootdbuyspreadsheet.co.uk is an independent information desk. Orders, payment and claims stay on https://ootdbuy.com/. The cards on ootdbuyspreadsheet.co.uk are a reading of the finds index, not stock OOTDBuy owns. Payment never happens on this hostname. The delivery address uses a UK postcode. Northern Ireland is often another carrier product.
Can I use OOTDBuy in a local language?
The official app language switcher is independent of this desk. We measured the public site on 6 Oct 2026. Field names in the estimator often stay English even when the chrome is translated. The delivery address must still match the United Kingdom. Switching chrome language on ootdbuyspreadsheet.co.uk does not change the official app. Confirm the in-app language the morning you order toward the United Kingdom.
Why does the catalogue return nothing for local words?
The finds index this desk reads is English (sneakers, hoodie, jacket). Local words often return zero cards — that is an English index, not an empty shop. Type the English key. Measured 6 Oct 2026 via w2clinks on ootdbuyspreadsheet.co.uk. The category wall still exposes the English keys (sneakers, hoodie, jacket) so you can paste them into w2clinks on ootdbuyspreadsheet.co.uk. Measured 6 Oct 2026.
What you will pay
How many times do I pay?
Twice: first the goods plus China domestic shipping into the warehouse, later the international line to the United Kingdom. Between those payments you can consolidate. This desk never charges you; OOTDBuy does, in-app. Warehouse photos sit between the two payments. Do not book international freight to the United Kingdom until you have accepted QC in-app.
Why does the official site show dollars while this desk shows GBP?
On the official SPA the currency switcher has been observed to change the symbol without converting the digits. This desk converts the China warehouse card to GBP as a dated display (X-Rates 6 Oct 2026), not a checkout price. Re-read the number in-app the morning you pay. If the official SPA still prints USD digits after you pick GBP, trust the digits and https://ootdbuy.com/estimation/, not this HTML. Display rate dated 6 Oct 2026.
How do I pay?
Only inside https://ootdbuy.com/. Typical rails are card, PayPal and balance top-up — confirm in the official FAQ the same day. ootdbuyspreadsheet.co.uk never takes card data and does not store a saved method. Register links on this desk never collect card numbers. Those fields exist only on https://ootdbuy.com/. ootdbuyspreadsheet.co.uk has no saved method.
What is volumetric weight?
Most air SKUs bill max(actual, L×W×H/divisor) with the result in kilograms (the widget shows grams). A puffy jacket is light on the scale and expensive in volume. Geometry only — live money is in https://ootdbuy.com/estimation/ with destination the United Kingdom. The widget uses 35×25×10 cm and 1000 g as a lab habit; your carton will differ. Open https://ootdbuy.com/estimation/ with destination the United Kingdom before you pay freight.
Import into the United Kingdom
Who pays duties into the United Kingdom?
Who pays import charges into the United Kingdom is on the booked SKU. Royal Mail can add a collect fee. Source: HMRC. Estimator destination GB. Northern Ireland is often another carrier product. No declared-value coaching. Prepaid vs collect is chosen when you submit the parcel, not when you buy the goods. Read the SKU heading and HMRC the same morning.
Is there a tax threshold I should game?
UK import VAT rules change. Read HMRC and the ranked VAT article on this host the morning you ship. This desk does not invent a declared value or paste an EU IOSS figure onto GB. A screenshot of a threshold from Discord is not a filing. HMRC is the source this desk names. We will not invent a declared value for the United Kingdom.
Warehouse, photos and what may travel
Can I consolidate several orders?
Yes — that is the usual saving. Pieces wait in the warehouse until you submit a parcel. Free storage on this agent: Official Storage notice: 90 free warehouse days from received (https://ootdbuy.com/notice/details?id=1740664252140720130); unmatched parcels 30 days from signed-for. Confirm that article the morning you ship (6 Oct 2026).. If QC splits cartons, estimate each carton to the same destination the United Kingdom. Storage clock on this agent: Official Storage notice: 90 free warehouse days from received (https://ootdbuy.com/notice/details?id=1740664252140720130); unmatched parcels 30 days from signed-for. Confirm that article the morning you ship (6 Oct 2026).. After that the warehouse can charge or dispose — official Help, not this page. Split cartons each need a the United Kingdom estimate.
Do they photograph the goods?
Yes, warehouse QC photos land in the app after the piece arrives in China. Extra angles are often a paid add-on. Disputes are easier while it is still in the warehouse, not after it has cleared last-mile. If a photo is blurry, buy another angle in-app before the piece leaves China toward the United Kingdom. This desk cannot open a ticket.
What cannot ship?
Tobacco, alcohol, medicines and banned goods do not travel. Liquids, powders and pastes can need dangerous-goods paperwork. That is platform rule, not HMRC law. Restricted / price-0 cards on this catalogue are not buyable. Restricted is a platform purchase block, not a HMRC seizure notice. Price-0 cards on ootdbuyspreadsheet.co.uk are not a shop error you can checkout.
Why is a card restricted or priced 0?
The source link is not available for agent purchase, or the price could not be read. Do not plan a haul around a zero. Transborder shops are often out of scope. Check the live OOTDBuy product page. Price 0 often means the Weidian or Taobao link died. Open the live OOTDBuy product page the same day; do not plan the haul on this HTML.
If something is wrong
The parcel is lighter than the estimate?
Official FAQ covers estimated vs actual weight and postage refunds. This HTML is not a live quote. Re-run https://ootdbuy.com/estimation/ with destination the United Kingdom after warehouse photos. Refunds for actual vs estimated weight are an official FAQ topic. Re-run https://ootdbuy.com/estimation/ after warehouse photos, destination the United Kingdom, then pay.
Where do I claim if something is wrong?
Only on https://ootdbuy.com/, never here. ootdbuyspreadsheet.co.uk cannot see your account. Use in-app chat / the official Help Center. The estimator destination for this desk is the United Kingdom, not the TLD and not “Europe” as one country. ootdbuyspreadsheet.co.uk cannot look up an order ID. Keep the in-app number. Claims and chat live on https://ootdbuy.com/ only.